Intellectual Property & DMCA

Our own material

The Hearthsweep name, our logo, the design and layout of this website, the original site code we wrote, and the original written copy we produce — category descriptions, buying guidance, comparison text, help-centre articles and policy pages — belong to Hearthsweep and are protected by copyright law. Hearthsweep and our logo are our trademarks.

You may view, print and share pages for your own personal, non-commercial use. What you may not do without our written permission:

• Copy or republish our written copy on another website, marketplace listing, or printed material.
• Use the Hearthsweep name or logo in a way that suggests we produced, endorsed, or are connected to your content, product, or business.
• Scrape, crawl, or bulk-download the site in order to rebuild our catalogue, copy our descriptions, or train a commercial dataset.
• Present our site design or code as your own.

If you want to reference Hearthsweep — in a review, a news article, a comparison piece — you are welcome to quote a reasonable extract and link back to the page you took it from. Ask us first at support@hearthsweep.store if you want to do anything more than that.

Product photographs, specifications, and manuals

The product images, technical specifications, feature lists, and manuals shown on our product pages are supplied by the manufacturers of those products, or drawn from the material they publish for retail use. That content remains the property of the manufacturer or its licensors.

We reproduce it so that you can see accurately what you are buying. We do not claim ownership of it, and we cannot grant you permission to reuse it — that permission has to come from the manufacturer.

We take reasonable care to keep manufacturer-supplied specifications accurate and current, but manufacturers revise products and their published data over time. If you spot an image or specification on our site that no longer matches the product, tell us at support@hearthsweep.store and we will check it against the manufacturer's current material.

Brand names and trademarks — and what our use of them does not mean

We sell products made by other companies. Roborock, Levoit, Dreo, eufy, GoveeLife and Afloia, along with their logos, product names and model numbers, are trademarks of their respective owners. Any other brand or product name mentioned on this site belongs to whoever owns it.

We use those names only to identify the products we stock — what lawyers call nominative use. Saying that we sell a Roborock robot vacuum is simply the accurate way to describe the item in the box.

Please read that use narrowly. Specifically:

• We are not an authorised dealer, distributor, or reseller of any brand sold on this site, and we do not describe ourselves as one.
• We are not affiliated with, sponsored by, endorsed by, or otherwise connected to any of these manufacturers.
• No trademark owner has reviewed or approved our website, our written copy, or our product selection.
• Nothing on this site should be read as a statement made on a manufacturer's behalf.

Every item we ship is new, sealed, and in its manufacturer's box, and it carries the manufacturer's own warranty. Warranty claims are handled by the manufacturer under that manufacturer's terms. Hearthsweep does not offer an extended warranty of its own.

If you are a brand owner and you believe our description of a product, or our use of your name or logo, goes beyond identifying the goods we sell, write to support@hearthsweep.store and we will look at the specific page you point us to.

Reporting copyright infringement (DMCA)

Hearthsweep respects the intellectual property rights of others and responds to notices of claimed copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512.

If you own a copyright, or are authorised to act for the owner, and you believe material on this site infringes that copyright, you can send us a written takedown notice. We will review notices that meet the statutory requirements and, where a notice is valid, we will remove or disable access to the material identified in it.

Two practical points before you send one:

• If your concern is a trademark issue rather than a copyright one — for example our use of a brand name — email support@hearthsweep.store instead and describe the problem. The DMCA procedure below applies to copyright.
• Section 512(f) allows a person to be held liable for damages, including costs and attorneys' fees, if they knowingly materially misrepresent that material is infringing. Please make sure your claim is accurate before you file, and consider whether the use you are complaining about might be permitted by law or by a licence you granted.

What a valid takedown notice must contain

Your notice must be in writing and must include all six of the elements set out in 17 U.S.C. § 512(c)(3):

• A physical or electronic signature of the copyright owner, or of a person authorised to act on the owner's behalf.
• Identification of the copyrighted work you say has been infringed. If you are covering multiple works in a single notice, a representative list of those works is acceptable.
• Identification of the material you say is infringing and that you want removed, with enough detail for us to locate it. The most useful form is the full URL of each page, plus a description of the specific image, paragraph, or file on that page.
• Your contact information: name, mailing address, telephone number, and email address.
• A statement that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
• A statement that the information in the notice is accurate, and — under penalty of perjury — that you are the copyright owner or are authorised to act on the owner's behalf.

A notice missing one of these elements may not be effective, and we may come back to you asking for the missing piece before we can act.

Where to send a notice

Send copyright notices to us by email or post:

• Email: support@hearthsweep.store — put "DMCA Notice" in the subject line so it is routed correctly.
• Post: DMCA Notices, Hearthsweep, 1812 Roanoke Ave, Louisville, KY 40205, United States.

Email is faster and is the method we recommend. Our support team reads mail Monday to Friday, 9:00–18:00 ET, excluding public holidays; notices arriving outside those hours are picked up on the next business day.

We aim to acknowledge a complete notice within a few business days of receiving it. If the notice is valid, we will remove or disable access to the identified material and notify whoever supplied it, where we can identify them.

Counter-notification

If your material was removed and you believe the removal was a mistake or a misidentification, you may send us a counter-notification under 17 U.S.C. § 512(g). It must include:

• Your physical or electronic signature.
• Identification of the material that was removed and the location where it appeared before removal.
• A statement, under penalty of perjury, that you have a good faith belief the material was removed as a result of mistake or misidentification.
• Your name, mailing address, and telephone number.
• A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located — or, if your address is outside the United States, for any judicial district in which we may be found — and that you will accept service of process from the person who filed the original notice, or that person's agent.

Send counter-notifications to the same address as takedown notices, with "DMCA Counter-Notification" in the subject line.

If we receive a valid counter-notification, we will forward a copy to the person who sent the original notice. Under the statute, we may restore the removed material in 10 to 14 business days unless we are first told that a court action has been filed seeking to restrain the activity in question. Both a notice and a counter-notification are legal statements; if you are unsure whether to file one, take your own legal advice — we cannot give you any.

Repeat infringers

We have adopted a policy of terminating, in appropriate circumstances and at our discretion, our relationship with anyone we determine to be a repeat infringer. In practice that means we stop accepting and displaying material from a source that repeatedly supplies infringing content, and we may decline to list the products it relates to.

There is no customer account system on Hearthsweep, so this policy applies to the suppliers, contributors and third parties whose material may appear on the site rather than to shopper logins.

If you think one of our product listings infringes your rights

Here is the plain version, without the statutory language.

• Find the exact page. Copy the full URL from your browser's address bar for each listing you are concerned about.
• Say precisely what is wrong. Which photograph, which paragraph, which spec sheet — and what right of yours it uses. "The third image on this page is our studio photograph" is actionable; "this page infringes our IP" is not.
• Tell us who you are and what your authority is: the rights owner, or an agent acting for them.
• Email it to support@hearthsweep.store with "DMCA Notice" or "IP Complaint" in the subject. For a copyright claim, include the six elements listed above so we can act on it without a round trip.

We will look into every properly detailed complaint. Where a copyright notice is valid, we will take the material down. Where the issue is a factual error, a stale manufacturer image, or wording that needs to be clearer, we will usually just fix the page and tell you what we changed — that is often the fastest outcome for everyone.

We cannot promise a particular legal result, and nothing on this page is legal advice. It describes the procedure we follow.

Questions

For anything on this page — a permission request, a trademark concern, or a question about where a product image came from — email support@hearthsweep.store. We reply Monday to Friday, 9:00–18:00 ET.

Postal mail reaches us at 1812 Roanoke Ave, Louisville, KY 40205, United States.