Your Privacy Choices
Last updated 23 August 2026
This page is the one place to exercise every privacy right we offer. You do not need an account, and using any of these choices never changes the price you pay or the service you get.
Do Not Sell or Share My Personal Information
We do not sell your personal information for money. But like most online stores we use advertising and analytics cookies, and under California, Colorado, Connecticut, Texas and several other state laws that use can count as a "sale" or as "sharing" for cross-context behavioral advertising.
You can switch it off in two ways — either one of them is enough:
- Send a Global Privacy Control signal. We honor GPC automatically, on every visit, with no further action from you. Browsers and extensions that support it are listed at globalprivacycontrol.org.
- Email us. Send "Do Not Sell or Share" to support@hearthsweep.store from the address on your order.
You can also review or change your advertising and analytics cookie settings at any time in our cookie settings.
An opt-out set on a browser applies to that browser and device. If we can identify you — for example because you are signed in or the browser is linked to your order email — we apply the opt-out to your whole record with us, across every device we can associate with you, as 11 CCR §7025(c)(1) requires. If you are not signed in and we cannot recognise you, set it again on each browser you use, or use GPC, which travels with the browser.
Limit the use of my sensitive personal information
We collect very little sensitive personal information — essentially your account credentials and the contents of support messages you choose to send us. We do not use it to infer characteristics about you, and we do not sell or share it. If you want us to restrict it further, email support@hearthsweep.store with "Limit Sensitive Information" in the subject.
Access, correct, delete, or export my data
| What you want | How to ask | What happens |
|---|---|---|
| Know what we hold about you | Email "Privacy Request — Access" | We send a copy of the personal information we hold |
| Correct something wrong | Email "Privacy Request — Correct" | We fix it and confirm |
| Delete your personal information | Email "Privacy Request — Delete" | We delete what we can and tell you what we must keep |
| Export your data | Email "Privacy Request — Portability" | We send it in a portable, machine-readable format |
Send all of these to support@hearthsweep.store from the email address on your order.
Verification. We match the details you give us against our records. For deletion of order history we may ask you to confirm from the email address used on the order. We never ask for a password, a card number, or a government ID to verify a privacy request.
Timing. We confirm receipt within 10 business days and tell you how we will handle the request. We respond substantively within 45 days; if a request is complex we may extend once by a further 45 days, and we will tell you before we do. An opt-out of sale or sharing is actioned within 15 business days.
What we cannot delete. Completed order and transaction records are kept for 7 years because tax and accounting law requires it. We will tell you exactly what was retained and why.
Authorized agents
Someone can make a request for you. Send us their written permission, signed by you, at support@hearthsweep.store.
For an opt-out of sale or sharing, or a request to limit sensitive personal information, that signed permission is all we need — we will not ask you to verify your own identity as well. For access, correction, deletion, or portability requests we may additionally ask you to verify your identity or to confirm directly that you gave the agent permission.
Marketing opt-outs
- Email — the unsubscribe link at the foot of any marketing message, or email us. Order confirmations, shipping notices, and returns correspondence are not marketing and continue regardless.
- SMS — reply STOP to any marketing text, or HELP for help. You may also withdraw consent by any reasonable means: any other word that reasonably signals you want them to stop, an email, or a phone call. We honor a withdrawal within 10 business days. Message and data rates may apply. Consent to marketing texts is never a condition of buying anything.
If we say no
If we decline a request, you can appeal by replying to our decision with "Privacy Appeal" in the subject. We respond within 45 days — 60 days in Virginia and Connecticut. If we deny the appeal, you may contact your state Attorney General.
Shine the Light (California)
California residents may ask once a year, free of charge, for both the categories of personal information we disclosed for third parties' own direct marketing in the previous calendar year and the names and addresses of those third parties. Email support@hearthsweep.store with "Shine the Light". We respond within 30 days.
Contact Us About Privacy
Full detail on what we collect and why is in our Privacy Policy.
| Attention | Hearthsweep — Privacy |
|---|---|
| support@hearthsweep.store | |
| Phone | +1 (970) 666-8417 |
| Hours | Monday–Friday, 9:00 AM – 6:00 PM |
| Postal address | 1812 Roanoke Ave, 40205 Louisville, Kentucky, United States |