Product Authenticity

Our Commitment

Every product Hearthsweep sells is new, genuine, and manufacturer-branded. We do not sell replicas, counterfeits, knock-offs, or unauthorized clones — ever. If an item is anything other than a new retail unit of the brand and model shown, it is not listed on this site.

What "New" Means Here

Unless a product page explicitly says otherwise, every item is:

• New and unused — never owned, returned, or refurbished
• In sealed manufacturer packaging with factory seals intact
• Complete — all accessories, docks, filters, brushes, chargers, and manuals the manufacturer includes
• Serial-numbered — original serials and labels present and unaltered
• Current-generation retail stock, not display units, engineering samples, or "for demonstration only" units

We do not sell open-box, refurbished, or reconditioned goods. If we ever do, it will be stated in the product title, on the product page, and at checkout — never in fine print.

Brands We Carry

Roborock, Levoit, Dreo, eufy, GoveeLife, Afloia

Brand names, logos, and model numbers are the property of their respective owners. We use them to identify the goods we sell. This does not mean we are affiliated with, endorsed by, or an authorized dealer for any of these manufacturers unless a product page specifically says so.

Warranty

Every unit we ship is new, genuine, and serial-intact, and every order comes with a dated invoice so you can open a warranty claim. Coverage itself is the manufacturer's decision, not ours. Several of the brands we carry limit their written warranty to units bought from their own authorized retailers, and — unless a product page specifically says otherwise — we are not an authorized dealer (see Brands We Carry above). Read the term shown on a product page as the manufacturer's published term for that model — it varies by brand, category, and model, and batteries, motors, and sealed systems are often covered for a different period than the rest of the product. It is not our guarantee that a claim will be honored.

In the first 30 days after delivery, come to us — not the manufacturer. Report a defect within 30 days of delivery and you get a free replacement or a full refund, your choice, with a prepaid return label and no restocking fee. See our Returns & Refunds policy.

After 30 days, the claim goes through the manufacturer's warranty: contact the manufacturer directly with your proof of purchase. If they ask for retailer details, email support@hearthsweep.store and we will supply your invoice and any documentation they need. The repair, replace, or credit decision is then the manufacturer's, not ours.

Because of that, we carry the risk ourselves rather than leaving it with you: if a manufacturer declines your claim on authorized-dealer grounds within the first 12 months, contact us — we will repair, replace, or refund at our cost. This commitment, and everything else we promise in writing, is set out in full in our Warranty policy.

Pricing and Why It Is Below List

Our prices run below manufacturer list price. That reflects our purchasing and our low overhead — not a difference in the product. A discounted price never means a used, grey-market, or lower-specification unit.

The "list price" we compare against is the manufacturer's suggested retail price for that model, and we use it only where it is a genuine, current MSRP that the manufacturer actually publishes and that reflects prices at which the model is substantially sold in the U.S. market. We do not compare against a discontinued, inflated, or invented reference price. If a model's real market price has moved away from its MSRP, we drop the comparison and show the price on its own.

If You Suspect a Problem

Contact us immediately at support@hearthsweep.store with your order number and photos of the item, its serial label, and the packaging.

If we confirm an item is not genuine as described, you get a full refund including all shipping, a prepaid return label, and no restocking fee — regardless of how much time has passed since delivery. We will also pull the item from sale and audit the supply line it came through.

Signs worth reporting: missing or mismatched serial numbers, packaging with misspellings or off-color printing, missing manuals or safety certifications, a power adapter that does not match U.S. plug and voltage standards, or a manufacturer app that rejects the serial. (A registration failure can indicate a channel issue rather than a counterfeit — report it either way and we will resolve it under Warranty above or under this section, as appropriate.)

Safety Certifications

Where a certification applies to a product's category — UL, ETL, FCC and similar — it is applied by the manufacturer and appears on the unit and its documentation. We do not test, certify, or independently verify products ourselves, and we sell them in the manufacturer's sealed packaging as supplied to us. Electrical items are U.S.-specification, 120V, with U.S. plugs. If you receive an item with foreign plugs or voltage, that is a defect: contact us for a free replacement or full refund.

Reporting to Us and to Brands

We cooperate fully with brand-protection teams. Manufacturers and rights holders may contact support@hearthsweep.store with authenticity or listing concerns and will get a response within 1 business day.

Contact

Hearthsweep
1812 Roanoke Ave, 40205 Louisville, Kentucky, United States
Email: support@hearthsweep.store
Phone: +1 (970) 666-8417
Hours: Monday–Friday, 9:00 AM – 6:00 PM