Shipping Policy

Where We Ship

Hearthsweep ships to the United States only. We do not ship internationally, and we cannot ship to freight forwarders.

Shipping Cost

Free standard shipping on every order. No minimum, no handling fee. The price shown on the product page is the price you pay, plus any sales tax calculated at checkout.

How Long It Takes

Stage	Timeframe
Handling (order placed → dispatched)	1–2 business days
Transit (dispatched → delivered) by UPS	3–7 business days, carrier-dependent
Total	4–9 business days

Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM, on a weekend, or on a holiday begin handling the next business day.

Transit times are carrier estimates, not guarantees. Large items may ship by ground freight and can take longer; the product page will say so. This applies most often to oversized items such as Robot Vacuums, Air Purifiers, Fans & Cooling, Floor Washers, Stick Vacuums.

Orders flagged by fraud screening or address verification may take up to 1–2 business days longer. If we cannot verify an order, we cancel and refund it in full rather than ship to an unverified address.

Our Shipping Commitment and Your Right to Cancel

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435, §435.2), we must dispatch your order within the time we state — the handling window of 1–2 business days above, or the longer dispatch time shown on the product page for freight and oversized items. Because we state a dispatch time, that stated time is our deadline; the Rule's 30-day default applies only to sellers who state no time at all.

If we cannot dispatch within that handling window, we will email you before it expires with the option to cancel for a full refund. What happens next depends on the delay:

• First delay, with a firm new date within 30 days of your original ship date. That email will give you the new date and will state expressly that unless we hear from you before we ship and within 30 days of the original ship date, you are treated as having consented to the new date. You can still cancel at any point before the item ships.
• First delay of more than 30 days, or where we cannot give you a firm date. We cancel your order and refund you in full automatically, unless you tell us within 30 days of the original ship date that you want to wait.
• Any delay after the first. Silence is never consent. If it becomes clear we will miss a revised date, we will email you again before that date passes with a further option to cancel. Your order is then cancelled and refunded in full automatically unless you tell us, before the revised date passes, that you want to keep waiting.

Refunds under this rule are issued within 7 business days, in full, with no deduction.

This cancellation right applies only before dispatch. Once your order has shipped it can no longer be cancelled. A parcel already in transit that arrives late is remedied by a free return instead — we pay the return shipping, deduct nothing, and charge no restocking fee. See our Returns and Refunds policy.

Tracking

Order confirmation goes to your email immediately. A tracking number follows when the item dispatches — allow up to 24 hours for the carrier's first scan. A number showing only "label created" has not yet been collected.

Look up status any time on our Track order page. If tracking has not moved for 5 business days, email support@hearthsweep.store and we will open a carrier trace.

Multi-item orders may ship in separate parcels from different facilities and arrive on different days. You are never charged more than once.

Delivery Addresses

You are responsible for the address you enter. We can change it only before dispatch — email support@hearthsweep.store right away with your order number.

• P.O. boxes / APO / FPO / DPO: standard parcels only; oversized and freight items cannot be delivered there.
• Undeliverable or refused parcels: a parcel you refuse at the door and never accept is refunded in full less the actual return-freight cost the carrier charges us — no restocking fee, no outbound deduction, and no RMA needed. A parcel returned to us as undeliverable is handled the same way on cost — we deduct only the actual return freight — and you then choose: a refund of the balance, or a free reship once you confirm a corrected address. A parcel you accept and then send back is an ordinary change-of-mind return; see our Returns and Refunds policy, section 3, which is the full statement of this rule.
• Large items: freight deliveries are curbside only. Someone 18 or older must be present to sign. The carrier will call to schedule. If you would rather not take delivery at all, refuse the item at the door and it comes back to us — refunded in full less the actual return freight, with no restocking fee and no outbound deduction.

Lost, Damaged, or Missing Parcels

Risk of loss passes to you when you receive the goods, as the law of the state in which we are located provides for sales by a merchant (Uniform Commercial Code §2-509(3), as enacted in Kentucky). A carrier's delivery scan is evidence that you received it, not conclusive proof — if the scan is wrong, tell us and we will investigate rather than treat the scan as the last word.

• No delivery scan / lost in transit: tell us within 15 days of the last scan. We file the carrier claim and then reship or refund, your choice.
• Damaged on arrival: tell us within 48 hours of delivery with photos of the item, the box, and the shipping label. We replace or refund in full. Keep all packaging until the claim closes — carriers routinely deny claims without it.
• Marked delivered but not received: check with household members and neighbors, then open a case with the carrier. Notify us within 7 days and we will help push the trace. Confirmed porch theft is resolved case by case and is not automatically refunded.

Sales Tax

Sales tax is calculated at checkout from your delivery address. We collect and remit in every state where we have an obligation to do so. Tax-exempt buyers must email documentation to support@hearthsweep.store before ordering — tax cannot be refunded after an order completes.

Pricing

All prices are in USD ($) and match our product pages and Google product feed. Discounts shown as a percentage off list price reference the manufacturer's suggested retail price. We correct pricing errors before shipping and will contact you for approval or cancel and refund if a listed price was wrong.

Contact

For any question about your delivery:

• Hearthsweep
• Address: 1812 Roanoke Ave, 40205 Louisville, Kentucky, United States
• Email: support@hearthsweep.store
• Phone: +1 (970) 666-8417
• Support hours: Monday–Friday, 9:00 AM – 6:00 PM

We aim to respond to all inquiries within 1 business day.